TM
Tessa M

1 reviews | Active since Mar 2009

09 Nov 2016, 09:04

DISAPPEARING DATA

<p>I'VE HAD IT WITH TELKOM MOBILE, EVERYTIME I LOAD DATA IT KEEPS DISAPPEARING, YESTERDAY I LOADED 50MB OF DATA AND THAT GOT FINISHED IN MINUTES. WHEN I CALLED THE CALL CENTRE WICH WAS NOT HELPFUL AT ALL THEY SPINNED ME A STORY ABOUT BACKGROUND DATA THAT WAS RUNNING AND BEING A FORMER TELKOM EMPLOYEE I KNOW ALL TOO WELL HOW THE BACKGROUND DATA AND HOW IT OPERATES. AFTER NUMEROUS ATTEMPS OF ASKING FOR A PRINT OUT OF MY DATA I WAS TOLD I NEEDED TO EMAIL THEIR TECH SUPPORT WHICH I DID AND NO ONE SENT ME A DAMN THING. THIS PROBLEM STILL PERSISTS AND THIS MORNING I JUST LOADED A FURTHER 25MB I SWITCHED OF MY PHONE SO THAT IT CAN RESENT LO AND ****** BEHOLD I GET AN SMS TO STATE THAT I HAVE 8MB LEFT WITHOUT EVEN GOING TO ONE APPLICATION. I DONT EVEN WANT TO GET INTO THE CALL CENTRE STAFF WHO ARE JUST USELESS AND ***********. **** SERVICE I AM GETTING HERE ITS REALLY FRUSTRATING </p>

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Replies (2)
Telkom
Telkom's reply09 Nov 2016, 14:34
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply11 Nov 2016, 16:51
Official

Hi Tessa

Kindly note that your query is escalated to our mobile team and they will get in touch with you.

Case:***4

Regards,
Diketso.
Telkom Social Media Team.

Best regards,