Disappearing Data.

I am writing this review, because I am experiencing data disappearance problems in these difficult times and this service provider is not assisting me. At the moment having internet is a lifeline. I have a internet data contract with Telkom. I ran out of data two days ago and I could accept that, because I am using more data now during lockdown than I usually do. So I uploaded 1 G prepaid. I used it sparingly and a few hours later, it was all gone again. I felt something was wrong and uploaded another 1 G so that I had internet for communication purposes. I also used a lot of my mobile data from Cell C. Within hours most of my Telkom data was gone. Something is really wrong. My Cell C mobile phone shows that I have used approximately half of my mobile data for the month. It also shows that I have used almost none of my Wifi data - from Telkom. Yet it has drained away, without having been used. I phoned for help last night, held on for 10 minutes and eventually gave up. I did this most of all, because someone with a very irritating voice was telling me all the time that I was going to hold on very long and that I should rather help myself by downloading the Telkom App. I eventually did, but something went wrong with that and I cannot get into that account, which added to my problem rather than solving it. I got a call back this morning from Telkom and I was pleased at them calling me to assist me. This was, however, also disappointing. I explained to Funo (ref. no ***) what has happened. He did not solve my problem and that is why I am writing this review. I need my problem solved, I don't need someone to tell me I have used up my data, when I know it is impossible and I have experienced the same problem with Telkom before. I remember when I first entered into this contract with Telkom, that my monthly data drained away in a day and then I used to switch off my rooter and only switch it on when I was using data to prevent this theft. I contacted Telkom several times regarding this problem. Eventually someone working for Telkom admitted to me that the device was not secure. I am at present using the the second device I have had from Telkom and I have not had the problem of someone or something draining away data until now. We are all in a crisis. I live alone and need to have my internet connection. I cannot keep uploading data that is disappearing. I need assistance to secure the data that I have paid for.