Disappearing Airtime

<p>This is the second time this happens Telkom and if I don't speak up there will be a third. My pockets cannot take that. </p> <p> </p> <p>I run run a small business and use my cellphone airtime between my phone and laptop. I have been doing this for almost a year having ported my number from another network to take advantage of your lower rates. Twice now I've had to deal with airtime disappearing 30 minutes after recharging. I'm consistent with my recharge amount and usage because I do the same thing daily. </p> <p> </p> <p>Calling your your call center is the pits. Nobody knows what's going on there and your social media managers are the same. No structure. No accountability. </p> <p> </p> <p>With Telkom, it's the customers fault ALWAYS. Mainly because they don't have records of airtime usage so they have no proof of how you actually spent your airtime - but nobody gave their call center agents the memo because I was assured by a very arrogant Cautlyn Bethan yesterday that he'll be able to prove and send me records that it was my fault. Still waiting! Your Twitter gurus have come back to say that you don't keep records but they know for a fact that I spent the airtime. How do you know? Show me so I can show you (using your own airtime messages) that I did not.</p> <p> </p> <p>Also, your calls are recorded (are they really or is just another sham) so I have proof that Cautlyn said you'd send the report. </p> <p> </p> <p>I very much much want to see it because I want to see how airtime I use in 72 hours can disappear in a matter of minutes (bonus airtime and all) when I do the same thing everyday.</p>