Disappearing airtime

<p>Telkom mobile has gone from the best to being the worst service provider there is, they never call back whne one reports problems no matter how many times you contact their call center.</p> <p>Lately I have an issue Of my Airtime just disappearing and whenever I call ther customer care I am told that I sent an sms csting R20.00( am I that stupid to send an sms that cost that much). Their call center agents somehow think that they can convince me by saying that I have subscribed to something where as I am the one using my own ****** phone. I would like to know what is the contents of this mysterious sms that I have rep**** to that costs me R20.00. I dont even want to mention how 2GB of data now lasts me 3-4 days(like really). Whoever these superiors are that call center agent escalate problems to they never bother to pick up the phone and try to resolve issues, I will be porting my number and looking for a service provider that can assist me when I have a problem and I'm sure as hell will b eletting other people know of how bad of a service provider Telkom is.</p>