JE
Jo-Anne Engelbrecht

1 reviews | Active since Jun 2017

05 Jun 2017, 09:05

Disapointed

<p>I am so disappointed in telkom. My fiance paid deposit for a ADSL line to be installed. Telkom informed him that this will take place on Friday 02/06/2017 between 8;00 and 16;00, we phoned about 15 times that day on which telkom consultants kept telling us that the technician will still come. My fiance lost a days of wages sitting at home waiting for telling. At 16;10 when we phoned they informed us that there was a problem at exhange and will no longer be able to install our line and will probably only been done in 2-3 weeks. This is so unprofessional and every consultant we spoke to had another story. They just dont care about clients at all!!!!</p>

0
Replies (5)
Telkom
Telkom's reply05 Jun 2017, 15:39
Official

Hello Jo-Anne1982

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

JE
Jo-Anne Engelbrecht's update08 Jun 2017, 10:16
Reviewer Update

And still no feedback from Telkom, super pathetic...

Telkom
Telkom's reply11 Jun 2017, 17:42
Official

Hello Jo-Anne1982,

The installation is booked for the 13/6.

Regards

Telkom Social Media Team

Best regards,

JE
Jo-Anne Engelbrecht's update19 Jun 2017, 09:26
Reviewer Update

Oh please telkom they never pitched the 13/06 as well, installation is now sheduled for today 19/06 but will probably not take place due to some lame excuse. Telkom is the pits!!!!!!!!!!!

JE
Jo-Anne Engelbrecht's update20 Jun 2017, 10:57
Reviewer Update

its now scheduled for today the 20/06/2017 and its now 11;00 and no one contacted us yet so yes. i think pathetic is to nice a word for Telkom.