Disapointed

<p>Hi guys I would like to say that this provider is not up to standard. I phoned them a month ago to ask for my line to be upgraded from a 4mbs to a 10mbs. The lady then said in my area I am covered up to 20mbs so it is possible. Everytime I try to find out whats going on they just keep on saying that its being procesed. They then said after two weeks of waiting after I phoned that it will not be posible for me to move to a 10mbs . Although they billed me extra for the 10mbs . I phoned to find out how can I cancel my contract with them they just put the phone down in my ear and does not want to help. im moving to afrihost as they give me a cheaper line for more mbs . I will not advice anyone to go to telkom as a internet provider</p>