1 reviews | Active since Mar 2017
Dirty thieving ****s
<p>Telkom have been owing me R903.38 since October 2016 due to *********** staff at their Rosebank branch.</p> <p> </p> <p>I have made numerous calls to request a refund (the cost of the calls made, far exceeding the refund amount), but all the staff i have spoken too have been *********** or just plain lazy.</p> <p> </p> <p>Since October they have issued me with a credit note and send it faithfully month to month but no refund.</p> <p> </p> <p>I am sick an tired of parastatals thieving off of tax paying citizens.If you cannot deliver a service you cannot charge for it!!!!!!</p> <p> </p> <p>STOP *****ING OUR HARD EARNED CASH!!!!!!!!!!!</p> <p>#PAYH BACK THE MONEY</p> <p> </p> <p>There must be some form of recorse for helpless customers,some protection.</p> <p> </p>
Hi Theoleen Louw,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, however the refund has been arranged already.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Theoleen Louw,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, however the refund has been arranged already.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Launa,
I have received similar responses to the one you provided and a year later i still get the same response.
"Your refund is being processed"
I need a tangible response, one that I can hold Telkom accountable to.A time frame in which there will be action and hopefully a refund.
The problem with my issue and may others in the same predicament is that 8/10 times the billing error was due to Telkom's fault. In my case a staff memeber who had not ecalated my contract cancellation correctly and continued billing for several months thereafter.
Now because of your *********** staff team i have to suffer and be punished.
All i get for my trouble is no apology, just a response to slience me and hope I go away.
Well that will not suffice anymore. I need to know the turnaround time for the refund to reflect in my account.Mind you had i been owing Telkom I would have long been served final notices, my credit record tarnished. But because its the other way around, big corporates like yourselves get away with "******".
Urgent response is required.
Thanks
Hi Launa,
I have received similar responses to the one you provided and a year later i still get the same response.
"Your refund is being processed"
I need a tangible response, one that I can hold Telkom accountable to.A time frame in which there will be action and hopefully a refund.
The problem with my issue and may others in the same predicament is that 8/10 times the billing error was due to Telkom's fault. In my case a staff memeber who had not ecalated my contract cancellation correctly and continued billing for several months thereafter.
Now because of your *********** staff team i have to suffer and be punished.
All i get for my trouble is no apology, just a response to slience me and hope I go away.
Well that will not suffice anymore. I need to know the turnaround time for the refund to reflect in my account.Mind you had i been owing Telkom I would have long been served final notices, my credit record tarnished. But because its the other way around, big corporates like yourselves get away with "******".
Urgent response is required.
Thanks