Directing us from one person to another!

We have been trying to upgrade our LTE contract from 10G to 50G per month. I called the 081180 number who told me to go into a telkom store to do this. Got to the telkom store in tygervalley where they told me I HAVE to do it on the phone on 081180.... I phoned 081180 who told me I HAVE to do it in the store. Again the store told me I have to do it on the phone. One of the ladies on 081180 told me to call 10213 as THEY will be able to change my contract. Eventually after about 75 minutes someone answered the phone....and guess what....you have to go into a store to do the upgrade. Telkom, I want to pay you more every month....but I am gatvol. I want to cancel my contract and get a provider that actually wants my business.