Direct Debit Continues

<p>I had a landline and broadband account with Telkom. In Feb 2016 I was moving address so cancelled both. I received conformation that this had been done. I then continued to have money taken out of my account. I went into Telkom who advised me that this was for a mobile I had. Wrongly I accepted this explanation only to find that this was false information.</p> <p> </p> <p>After 15 phone calls Telkom have agreed that they accidentially continued with the Direct Debit and that they do indeed owe me money. But from Feb 2016 to Jan 2017 I have still not received my money back that they owe me - please they only stopped taking money off me in November 2017 </p> <p> </p> <p>This is the worst service I have ever experienced in my life. What has Telkom come to? Is anyone listening to me. I am now considering cancelling my mobiles x 2 and my alternative Broadband.</p>