Direct debit *****

They took a direct debit from my account to pay someone else's account and I have evidence of that based on the calls of the Telkom reps I spoke to. It took days to resolve and my credit score got affected because I had to do a reversal after it took more than 72 hours for them to fix their own error and to add insult to injury 2 weeks later I get a call from someone who doesn't know what the hell she is talking about telling me "Well I don't know how this happened but the money is no longer there we are trying to realigned to the right account" because I was supposed to wait for them to fix it 2 weeks later. In order for you to speak to a manager one must be rude to their consultants or else they plain down refuse to get you a manager and yet they know nothing. Their agents either don't bother to read interactions history or the previous agent don't put notes at all. Till this day I am still waiting for a call back from the investigation of how they took my money for Palesa I don't even know. Makes one wonder how many people they have done it to!