TK
Tracy K
1 reviews | Active since May 2010
21 Jun 2018, 12:05
Digusting service from Telkom
I am experiencing a fault on my outgoing mail server and with intermittent service on fibre. I reported the first problem a few say ago, and the second I tried to do a few minutes ago. To my absolute disbelief the call centre person was extremely unhelpful, but more horrifying said they can not give me a turnaround time on my fault and simply said I must just wait. When I said this was unacceptable and I wanted to speak to a supervisor, she simply cut the call. How disgusting is this service. In the last few years dealing with Telkom, I don't think I have ever experienced such a bad call.. complete disinterest, no expertise in trying to deal with the problem and complete lack of caring. Has this business sunk so far down......... Vey disappointed.
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Replies (4)
Telkom's replyOfficial
05 Jul 2018, 09:54Hello tlkeegan
Please confirm if the fault has been repaired or if further assistance is required?
Please note that your email address is with Mweb, they will have to address the email problem you experiencing.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply05 Jul 2018, 09:54
Official
Hello tlkeegan
Please confirm if the fault has been repaired or if further assistance is required?
Please note that your email address is with Mweb, they will have to address the email problem you experiencing.
Regards
Noleen
Telkom Social Media Team.
Best regards,
TK
Tracy K's updateReviewer Update
05 Jul 2018, 11:41Your reply, 2 weeks after my urgent problem, lacks any level of understanding of good customer service. No apology for your disgusting service.
My outgoing server is Telkom's responsibility, seen as YOU are my ISP. MWeb are responsible for my incoming mail, and that was working fine. Thankfully Mweb did in fact manage to help me.
I still have the problem with my fibre where it is intermittent throughout the day and many times we have no service. I was yesterday told that my fault, REF ********** 2 was closed. I have never seen or spoken to a Telkom technician, and the intermittent internet is not resolved.
TK
Tracy K's update05 Jul 2018, 11:41
Reviewer Update
Your reply, 2 weeks after my urgent problem, lacks any level of understanding of good customer service. No apology for your disgusting service.
My outgoing server is Telkom's responsibility, seen as YOU are my ISP. MWeb are responsible for my incoming mail, and that was working fine. Thankfully Mweb did in fact manage to help me.
I still have the problem with my fibre where it is intermittent throughout the day and many times we have no service. I was yesterday told that my fault, REF ********** 2 was closed. I have never seen or spoken to a Telkom technician, and the intermittent internet is not resolved.
Telkom's replyOfficial
12 Jul 2018, 13:34Hi Tracy.
We are so glad your ISP managed to resolve your email issue.
I just checked your line and it does not show any disconnections this moth, with so far 92.6GB used.
If the disconnections were coming from the line, then your connection history would show that your line is intermittent. Next time you are not able to browse, please check your modem lights.
If the line is disconnected then your sync light would flash or disappear at all. Also check your connection between your modem and your devices to see if your modem wifi is working properly, you might also need to test with the ethernet cable. Also contact your ISP to see if they are not having browsing issues and even ask for a test account which is normally a non uncapped account and test with it.
Hopefully you will find a solution very soon. If you insist, we can log a line fault on your behalf but also bear in mind that you could be charged for unnecessary call out charge.
Enjoy your day
Regards
Tumelo
Best regards,
Telkom's reply12 Jul 2018, 13:34
Official
Hi Tracy.
We are so glad your ISP managed to resolve your email issue.
I just checked your line and it does not show any disconnections this moth, with so far 92.6GB used.
If the disconnections were coming from the line, then your connection history would show that your line is intermittent. Next time you are not able to browse, please check your modem lights.
If the line is disconnected then your sync light would flash or disappear at all. Also check your connection between your modem and your devices to see if your modem wifi is working properly, you might also need to test with the ethernet cable. Also contact your ISP to see if they are not having browsing issues and even ask for a test account which is normally a non uncapped account and test with it.
Hopefully you will find a solution very soon. If you insist, we can log a line fault on your behalf but also bear in mind that you could be charged for unnecessary call out charge.
Enjoy your day
Regards
Tumelo
Best regards,
TK
Tracy K's updateReviewer Update
12 Jul 2018, 15:44HI Tumelo.
Thanks for your response. YOU are our ISP..... That is why I am complaining to You, TELKOM. I will check the things you have mentioned, but we know what we are experiencing. We know that there are times when we cannot use the internet, cannot stream content etc. Why?? I will revert to you if we want to log yet another fault on the line. Many thanks.
TK
Tracy K's update12 Jul 2018, 15:44
Reviewer Update
HI Tumelo.
Thanks for your response. YOU are our ISP..... That is why I am complaining to You, TELKOM. I will check the things you have mentioned, but we know what we are experiencing. We know that there are times when we cannot use the internet, cannot stream content etc. Why?? I will revert to you if we want to log yet another fault on the line. Many thanks.