Digruntled Telkom Client

I went into a Telkom store(Mall@Reds) on 6 March 2021 to dispute my contract end date and they were not able to assist me. They escalated my dispute . On 9 March 2021 I received a message to say that my case( No ***0) has been resolved. According to me it was not.

I phoned again on the 30 March 2021(Case No ***4). This case was assigned to an agent and I had to call Telkom a few more times. On 13 April 2021 I received another message to say case has been resolved.

I am on a 24 month device contract since March 2019 and how can my end date of such contract be July 2021.

This is my very first handset device from Telkom. When I received message to say case has been resolved it still gives me contract end date as 24 July 2021.

I also have my invoices as proof.

This is my dispute. I did change my freeme contract which has nothing to do with the handset.

So I am asking Telkom to bring my upgrade date forward in line with when I received my handset on 14 March 2019.

If you are unwilling to do that . then my next step will be to take it up with the Ombudsman for Telecommunication.