PW
Peter W
1 reviews | Active since Mar 2009
01 Mar 2017, 07:58
Digging up ADSL Lines
<p>Telkom (OpenServe) are busy putting fibre into our area, in the time that they have been busy, they have dug up our water supply twice, the street lights were off for a week and our ADSL/Phone lines have been off more than I can remember. Last Wednessday our ADSL went off at 10:30am, when I came home at 5pm I saw a big hole outside my gate. I realised that they must have dug up the cable. I called Telko to update their call and explain where the problem was, the next day I made a quick stop at home mid morning to find that they actually put a spade through a 50 Pair feeder cable and my line outside my gate.</p> <p>It was repaired just to be dug up on Monday monring again, I call back every day asking for progress...</p> <p> </p> <p>What I really want is the number of the local supervisor for the OpenServe fibre project, I so badly want to go and kick him in the #$%@%, as much as I would like fibre in my house I am getting very tired of the mayhem being caused by OpenServe in the process.</p>
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Replies (9)0
Replies (9)
Telkom's replyOfficial
01 Mar 2017, 11:14Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply01 Mar 2017, 11:14
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
PW
Peter W's updateReviewer Update
01 Mar 2017, 18:16Hi Sadly the day went by and I did not even get a call saying "sorry we dug it up again but we are getting there"..
PW
Peter W's update01 Mar 2017, 18:16
Reviewer Update
Hi Sadly the day went by and I did not even get a call saying "sorry we dug it up again but we are getting there"..
PW
Peter W's updateReviewer Update
02 Mar 2017, 10:47Hi there, please can you contact me, I have some other questions around Telkom Fibre, or can you get somone in Telkom who deals with marketing or future technology to contact me.
PW
Peter W's update02 Mar 2017, 10:47
Reviewer Update
Hi there, please can you contact me, I have some other questions around Telkom Fibre, or can you get somone in Telkom who deals with marketing or future technology to contact me.
PW
Peter W's updateReviewer Update
03 Mar 2017, 16:32So since writing this I have not heard a peep from Telkom, I have called every day asking for an update. This was caused by Telkoms own comntractors digging th eline sup, now we have to sit waiting for them to feel like assiting thir clients. Its just beyond pathetic, the PR done here is not worth anything it seems.
PW
Peter W's update03 Mar 2017, 16:32
Reviewer Update
So since writing this I have not heard a peep from Telkom, I have called every day asking for an update. This was caused by Telkoms own comntractors digging th eline sup, now we have to sit waiting for them to feel like assiting thir clients. Its just beyond pathetic, the PR done here is not worth anything it seems.
Telkom's replyOfficial
03 Mar 2017, 18:45Good day,
Our apologies please send us via private message your adsl number that is affected and we will follow up and assist thank you.
regards
Yazied Telkom Social Media
Best regards,
Telkom's reply03 Mar 2017, 18:45
Official
Good day,
Our apologies please send us via private message your adsl number that is affected and we will follow up and assist thank you.
regards
Yazied Telkom Social Media
Best regards,
PW
Peter W's updateReviewer Update
03 Mar 2017, 19:01Hi
*** or 583CWK270217
I have called every day a few times and each time I get the same answer, they are sending atech out to investigate. In all honesty this was Telkoms own doing, whether its openserve or not, its Telkom, I moved my mobile phones, personla and private as wel as my wife, we have two houses with ADSL on Telkom and this is the type of service we get. I am really contemplating going with a private fibre company and ditching everyhing I have with Telkom. Its most annoying, my wife and I both work from home on occasion in the week, I have run up a huge 3G bill thansk to OpenServe.
PW
Peter W's update03 Mar 2017, 19:01
Reviewer Update
Hi
*** or 583CWK270217
I have called every day a few times and each time I get the same answer, they are sending atech out to investigate. In all honesty this was Telkoms own doing, whether its openserve or not, its Telkom, I moved my mobile phones, personla and private as wel as my wife, we have two houses with ADSL on Telkom and this is the type of service we get. I am really contemplating going with a private fibre company and ditching everyhing I have with Telkom. Its most annoying, my wife and I both work from home on occasion in the week, I have run up a huge 3G bill thansk to OpenServe.
Telkom's replyOfficial
06 Mar 2017, 09:56Hi Peter
We so sorry for this. Yes a cable has been damaged in your area and reference number escalated for an urgent assistance. For now please make use of our integrated sim card.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored.
Best regards,
Telkom's reply06 Mar 2017, 09:56
Official
Hi Peter
We so sorry for this. Yes a cable has been damaged in your area and reference number escalated for an urgent assistance. For now please make use of our integrated sim card.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored.
Best regards,
PW
Peter W's updateReviewer Update
06 Mar 2017, 10:07Hi
Small snag with the integrated SIM is that I do not use Telkom as my ISP, I did in the past but I had so many issues with Telkom as the ISP that I moved to Afrihost. for example I could runa constant ping to the Telkom DNS servers and it woudl get a block of timeouts and then replies, using Afrihost I did not drop one ping. Using remote desktop over Telkom was just a nightmare.
I have a dual SIM on my Telkom mobile phone and I added more data to it on thr weekend but 3G is also pretty bad for remote desktop and VoIP, so in the end working from home is not an option.
What is so infuriating is that thsi damage was done by OpenServe.
PW
Peter W's update06 Mar 2017, 10:07
Reviewer Update
Hi
Small snag with the integrated SIM is that I do not use Telkom as my ISP, I did in the past but I had so many issues with Telkom as the ISP that I moved to Afrihost. for example I could runa constant ping to the Telkom DNS servers and it woudl get a block of timeouts and then replies, using Afrihost I did not drop one ping. Using remote desktop over Telkom was just a nightmare.
I have a dual SIM on my Telkom mobile phone and I added more data to it on thr weekend but 3G is also pretty bad for remote desktop and VoIP, so in the end working from home is not an option.
What is so infuriating is that thsi damage was done by OpenServe.
PW
Peter W's updateReviewer Update
06 Mar 2017, 18:08Hi
Ok I spent the day assisting the cabling division, we pulled through a new cable from the top of ther road. ADSL is working again.
Thanks
Peter
PW
Peter W's update06 Mar 2017, 18:08
Reviewer Update
Hi
Ok I spent the day assisting the cabling division, we pulled through a new cable from the top of ther road. ADSL is working again.
Thanks
Peter