Difficulty to do a sim swap

Telkom employee have managed to do what they do best once again. Very *********** bunch of workers. I have been trying to do a Sim swap for the past 2 weeks and today was the 3rd week. Have been to the Telkom store at Game city in Durban and everytime I went there I was advised that the system is offline. When I went there on Friday the employee I spoke to advised that the system has never been offline chances are the people who were on duty the previous week did not want to assist. When I went there on Friday there were already closed at 3 pm. I went back again there for the 5th time today and by 4:30 I was at the store. I was very disappointed cause the very same guy that advised me that the people from the previous shift were just lazy to assist did exactly the same thing today and told me that it was too late. I mean how long does it take to do a simple Sim swap.? I told them that I'm actually on contract and what they don't realise come month end I will be required to pay the full amount, forfeit my contract benefits for the month without using my Sim card. How can customer's be chased away from getting service which we pay for 30 min before closing. Even if a person arrives at 16:45 from what I know is that a customer needs to be assisted because the store is not yet closed. I am very disappointed with the service at the City view store in Durban and thanks to them Telkom will definitely lose a loyal customer cause there is no way I'll be upgrading my contract there again after 6 yrs of using the networt and thank God my contract ends in less than 7 months. Telkom can keep they service and they not well trained employees.