Difficulty signing up for a online contract

I app**** for a Telkom Mobile LTE unlimited/uncapped data package online for R599pm for 24 months on 20 Feb 2016. I received a call from Nokubongwa on Monday 22 Feb at 8:30am and was informed that my application was accepted and we will complete the application online. Finally I am informed that the system shows that my Telkom home account is in arrears to which I informed her the account was fully paid on the 13 Feb 2016 and I received my latest statement showing it is paid and only shows the current months amount. She then stated that she does not have access to the Telkom home accounts system and I must contact 10210 and ask them to put a note that the account is paid and then call her back on 10213. However after a week of trying and sending messages sge calls me back on Friday morning and I requested her to call me at 10:30am as I was busy at 8:30. She promised and did not call me until this morning at