difficulty in cancelling telkom contract

Its been three months now trying to cancel Telkom Data contract but I am unable to do it because telkom is making so difficult to cancel their contract. When I want to cancel it, they tell me to go and cancel it online and upload some documents but when I took it, they did not told me to go and apply online. I always call their customer service but they can't help me. Today I drove to more than 120km to Telkom at Secunda, the lady by the name Phumla could not help me to cancel my contract, she told to go and do this difficult process when they can quickly do it.

telkom is trying to prevent customers from leaving their pathetic service by making it so difficult to cancel their contract. i just wish they can see this and call me so that i can tell them how pathetic is their service.