Difficulty getting my Fibre issue resolved

Telkom's service is really poor. On the 29.01.2019 their systems were down for most of the time. I have called 10213 numerous times and only got through after the 5th try and holding on for more than half an hour. The agent that has assisted me was really helpful but again they could not do anything as their systems does not allow them too. My issue is still not resolved. I took out a Vumatel Vibre contract in October 2018 with Telkom. Vumatel did the installation on the 24.01.2019. I called 10210 to setup and was told I had to call 10213 as my order was not closed. I called numerous times with no luck, I eventually got through to the call center 29.01.2019 and was they are offline, I called in the afternoon and was told by the agent the reason why support could not pick up my details is because the order was cancelled. No communication from Telkom that the order was cancelled. The agent assist me by redoing the order but has now been escalated to the managers of which has not been attended to as yet. This really unacceptable service and the fact that telkom's systems are always down is really a worrying factor. I was told by the agent to only call back Friday to find out what the status is of the order as there is no way of communicating or providing me with an update.