Different feedback and lack of interest

We unfortunately went against better judgement and went to Telkom for their Wifi offering.Nothing but issues from the start. Incorrect info upfront.No routers available - I drove to 3 different shops to get one. Installed myself. Charged installation fee. 27/5 called them. Got reference no. was told to pay account less installation. Received no account since then and no feedback re my query. Yesterday rec sms saying our line is cut due to o/s amnt.Today call them and they refuse to deal with me only with my husband who is account holder. He is in back to back meetings and cannot take calls. Wldnt listen to ref no.<br> Totally frustrating experience. Changing info given to us.Last time I called they asked security questions due to me being the wife of account holder, today being told I am repeating myself, it is policy, not going to help etc etc. Needless to say I am now the problem plus got no further in trying to resolve an issue created by them.<br> Next time will NOT go this route, will not recommend it either.<br> Telkom, keep the same rules re policies, try be flexible, and don't take the customer on telephonically.<br> Very unhappy, account not sorted, blocked communic from them no phone!