Die Telkom Die!

MWeb switched me to fibre from ADSL in March 2018 and cancelled the ADSL line - unbeknownst to myself, MWeb did not cancel the (never used) voice service and Telkom kept on sending me accounts for this.

I cancelled the voice service myself in June 2018 (ref # ********** 3) but kept on receiving accounts. Contacted their "customer care" several times and the operator kept on reassuring me that the matter has been attended to (I've kept the chat records) and that Gavin Strydom (the Telkom Credit Manager) will revert to confirm that the account is cleared - something which neither he (or anyone else from Telkom) never did!

Now I find that my credit record is impaired and I can't apply for vehicle finance because of this Telkom account!