Didnt receive my White Samsung Note 4 since 25 Sep

I went to the glen on the 25th September and app**** for a new contract for a White Samsung Note 4 i took all the necessary documents with and the consultant confirmed receiving everything needed. The consultant said that i will know in 2-3 days time if i am credit worthy. So 2 weeks later after trying to call several times every day without any success Telkom the Glen, i phoned Telkom from someones cellphone and they said they received an order from Telkom The Glen but dont have any attachments of my documents so i went in to the glen to find out what is going on so the consultant said he will call me the next day and let me know if i am credit worthy which never happened. I went in numerous times to find out the progress i was then told i am credit worthy and they waiting for stock, i still have not received my White Samsung Note 4 to date.