didnt Install Fibre broke my line (without appointment or ID)

This is terrible service. I ordered telkom fibre 3 weeks ago on account ********** 102. A technician came to my house yesterday after disconnecting my line and adsl without an appointment or any form of ID. When asked for ID they just left the street. I now have no line or internet which is needed for business. I phoned the call centre after being put of hold for hours and was told that the fault depertment is not responsible but the sales department. I then phone the sales department and spoke mariam pillay (the supervisor). She advised that the earliest the next appointment would be 3 weeks on the 8th of Jan and the technicians are off on leave. All of them! She advised if i was this unhappy i should just cancel the fibre and wait months for my old line back. How can you even hire such rude staff !

This is the worst service. I am not left without any line or internet because of Telkom and Openserve's terrible service.

I demand my line and internet back until the fibre is installed. Else install the fibre.

Rory