didn't receive what I app**** for

Hi! I did an application at telkom direct store in chatsworth the person who did my application was SHAUN. I app**** for a telkom HP laptop deal with adsl which is adsl landline with 10gigs for r399 and an add on HP laptop for r158 (as shown on telkom website) Shaun said every thing is done. I ordered da r399 Adsl with Shaun on the 13 march and I went back to the store and did the add on HP laptop again with Shaun on the 17 march he said he added the laptop and every thing was done and I'll get adsl installation and the router and laptop on thursday the 26 march which is today which I did receive the adsl installation and router but I did NOT receive the laptop. I phoned the call centre the lady has no idea what package I'm talking about please correct this and send me the laptop as soon as possible <br> order no.***A