Didgruntling service

I am completely disgruntled by the lack of service given by Telkom Mobile customer service. I have been out of service since October yet money has been leaving my account. I have made several calls and have been asked to purchase a new sim card - yet I am still without service. Their call center agents are zero help all they do is promise and promise. I have grown old and tired and would like to cancel this contract and demand to have all the money taken from me re-instated. Ever since I've joined this network there has been problem after next; if its not them increasing my debit without my knowledge, the phone broke down within warrantee period or WORSE I've been out of service for now 5 months now and paying for it! I am completely disappointed and will never recommend this network to anyone!