DId not recieve my DSTV decoder as promised

I opened an account with Telkom for 20 Meg ADSL in April 2015. <br> The Lady who assisted me was a great help. <br> <br> The account included a free DSTV Explorer. <br> The lady at the counter wrote our name on it so we can come and fetch it when the account is fully active. <br> When I went back they said they are out of decoders. (not sure what happened to my on with the label ) <br> They said they will contact me when they get stock in again. <br> I went in today 19 November 2015 (7 months of waiting for my call) to ask again for my decoder and a man told me that this was while stocks last.<br> If it was while stocks last which I don't believe or remember, I signed up when there was stock (Name on DSTV decoder box).<br> I was told to speak to the manager, but unfortunately I did not have the time to speak to Mario. <br> Can someone please get my decoder for me? <br>