Did not receive what was promisediscussed, query not resolved and no answers to my questions

On 3Rd of January I could not make calls to any network ,at some point it said insufficient funds,while there is balance on my account. Thy could not verify if there is network coverage issue on my area,she just said I don't know I can't see. Today I loaded airtime after receiving a text that said claim your free gift,I then dialed *123# I got a confirmation of my free minutes but because it does not come as a text message it a pop up like the one see on the screen once the call back has been delivered, when I called Telkom they said the can't see the gift most consumers were complaining about them once the issue is resolved we will all get our gift,it's lie how are they going to tell who has claimed if they failed to see it on the system.I can only check the balance of airtime it doesn't show the data,minutes etc.when you call to check balance it takes you to customere care . I'm not receiving calls when I make calls it is not deducted from the gift or from the free airtime it gets billed from my airtime and once the airtime is slightly less than R5 (R4.30,R3.20,R2.70) it says insufficient then drops when you check the balance you'very been charged the amount get lesser though the call never connected.I am disappointed with Telkom I always told everyone is the best despite it having less coverage now is becoming like mtn just robing me the poor prepaid user.