Did not receive my device

<p>I went to Telkom Walmer Park in PE on Jan 6 2017 with the intention of purchasing a cheap smart phone for my son.</p> <p> </p> <p>It so happened that there was a deal available for a Huawei P9 and 7" Mediapad on a FreeMe 1GB plan, for R499 per month. As my significant other was also seeking an upgrade on her phone and myself on my tablet, this deal seemed excellent although way more than what I wanted to pay.</p> <p> </p> <p>My son would get the wife's old phone, she would get the new one and I'd get a new tab on top. Perfect.</p> <p> </p> <p>I was told that the tablets were currently out of stock and that one would be ordered for me.</p> <p> </p> <p>If I recall correctly I received the phone the very next week but was told that the tablets were still out of stock.</p> <p> </p> <p>I tried to call the store a few times but they admittedly do not answer the phone.</p> <p> </p> <p>I went back some time later and was told the same thing: no stock and that I should await a phone call.</p> <p> </p> <p>I went to the store on 2 April 2017 for an update and was told once again that no-one can do anything for me. At no point was I informed that this deal was "while stocks last". I requested that the store manager contact me but that was refused as well and I was provided with two email addresses of the store manager and assistant manager.</p> <p> </p> <p>I sent an email to both addresses on Sunday 2 April at 15:15, requesting essentially what I have been requesting the entire year.</p> <p> </p> <p>I received a phone call from Celeste (the agent who sold the package) and she said that there's nothing she can do. I was offered a bag or a power bank instead. I refused and requested proof of the deal and a call from a manager as soon as possible.</p> <p> </p> <p>By 1pm I had not received anything and so I sent another email. I then received a call from the assistant manager. She told me that there is nothing she can do. What a surprise. I requested proof of the deal, and she confirmed telephonically that no-one had told me that the offer was "while stocks last". She said I would receive the proof of my contract and written acknowledgement that "while stocks last" was omitted.</p> <p> </p> <p>I was told that they would do nothing further to assist me and that my only course of action would be lodge a complaint with ICASA. Which I will do once I receive aforesaid documentation.</p> <p> </p> <p>In the interim, I hope that Telkom takes this complaint seriously.</p>