Did Not Receive Items That I'm Paying For

I recently upgraded my contract with Telkom and ended up taking a deal on the Huawei P30 Pro where you receive a Huawei P Smart 2019 additionally. At the time when I took out the contract they did not have any of the P Smart devices in stock. I was told that I would receive a call later in the week when they had received new stock.

It's been more than a week now and I ended up calling them. I was unable to speak to the sales agent that helped me as customer support is of course in a completely different location. I was then told that the order has been marked as complete and that I have in fact received both devices. The only thing the support agent was able to do to assist was to send a mail to the sales agent that helped me and his manager. They could not even include me in the email. Since then there has been no additional correspondence and I'm still waiting to hear from them.

Telkom supplies products and services for compensation but they cannot even fulfill the most basic function that their industry requires of them which is of course GIVING ME THE THINGS THAT I'M PAYING YOU MONEY FOR. This is utterly pathetic service and I most certainly do not intend to leave it be.