Did not do as promised after first complaint

Hi.<br> I was contacted and said it was cancelled. But debit order went off for 749 2 days ago. This is in addition to previous complaint lodged and not resolved after they said it was resolved. <br> That was not supose to happen?<br> Telkom made money by not canceling the contract properly and I am the one paying for it. Nobody at telkom call centre answered the phone when I tried to phone to find out what was going on Friday 23 Oct 2015. <br> Is there anybody at Telkom that understands and can explain to me what is going on please? <br> Regards, Henk