Did not disclose that VAT was excluded from quote / cost

<p>Telkom when I called to get a quote I was not informed that VAT was charged separately. I find that this is dishonest. If you listen to the phone recording, you will hear me asking what I would pay in total, as I didn't want any supersizes. I received my first bill yesterday and there was VAT of R197 (14%) included that was never mentioned. This is not legal and was not part of the agreement. I want it removed from my bill and will take this as far as I have to. Last year Telkom billed me incorrectly for something. It took my 4 months to sort it out. I eventually had to go into a store and insisted on waiting for a manager (as the call center people were unhelpful) The man made a couple of calls and sorted it out personally, and he confirmed Telkom has huge problems.</p>