Did not cancel line when given notice. Kept Billing

On 02/09/2017 10:34 Am I called Telkom's 10213 line after struggling to get to the correct call centre - simply because telkom only lists 10210 on their site at the time - and proceeded to query about coverage in our new area we moved to. After being told that the infrastructure here was inactive we informed that we would like to cancel the line and spent a good amount of time exchanging the needed information with the friendly agent to cancel.

After the 44 min 45 second call we assumed telkom would cancel the line after the 30 day notice period and went on with our lives. Months later discovering that Telkom was billing us for the line the whole time and that it was not cancelled.

3/5 star review because while Telkom's service has definitely improved the past year ,it is still a huge hassle to cancel or move a line.

Urgently hoping to resolve this matter.