DID NOT CANCEL CONTRACT

I decided to cancel my cell phone contract with Telkom after experiencing terrible service.<br> <br> I have sent a cancellation form to the retention department 22/09/2015.<br> <br> The retention department rep**** 14/10/2015 with reference number ***3.<br> <br> After numerous emails, with no response I phoned the customer service last week, just to find out that they cannot put me through the retention department and they cannot give me a number for the retention department either.<br> <br> The retention department phoned me back the same day, and assured me the contract will be cancelled immediately and the line will be switched to prepaid. A more component network tried to port my number on 30/10/2015 with no luck as TELKOM NEVER CANCELD THE CONTRACT.<br> <br> Please cancel my contract!!!