KK
Kenneth K
1 reviews | Active since Oct 2014
21 Jul 2015, 14:20
Did not attend their appointment
Telkom simply failed to attend to an order placed some time ago.<br> <br> Although they did set a time and date, and reconfirmed, their engineer did not arrive at all, no calls to apologise or to reschedule.<br> <br> I had to take the day off work to stay at home, I wonder if Telkom cares?
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Telkom's replyOfficial
21 Jul 2015, 16:35Hello kanthk,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Sales Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM127215.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Sales Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM127215.
Regards
William
Telkom Social Media Team
Telkom's reply21 Jul 2015, 16:35
Official
Hello kanthk,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Sales Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM127215.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Sales Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM127215.
Regards
William
Telkom Social Media Team