HV
Hadi V

1 reviews | Active since Jul 2011

18 Jun 2015, 13:11

Did NOT apply for contract, data or modem!!!

On 1 June 2015, I app**** for a 2MB per second ADSL line and a landline with the weekend/Off Peak free call option.<br> <br> Telkom is now saying I am on a contract for a 4MB per sec line, a data bundle and a free modem that I did not receive.<br> Not only did I not apply for this, I have phoned in to the call centre 4 times to try and rectify the problem.<br> <br> Feel free to listen to my call on 1 June 2015 when I apply for the line only - NO CONTRACT, NO DATA AND NO MODEM!!!!!!<br> <br> Not only the above, aside from that the adsl line does not even work!<br> <br> This is unacceptable.<br> Fix this now.

0
Replies (1)
Telkom
Telkom's reply18 Jun 2015, 14:32
Official
Hello Hadi,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM118840.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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Best regards,