AK
Alex K

1 reviews | Active since Jan 2015

24 Feb 2015, 21:33

Dialup line speeds would be an improvement.

First of all: I am a proud Telkom customer, but it is becoming increasingly hard to continue to be so.<br> <br> I would prefer to lodge my complaint to Telkom directly, But unfortunately this has been going on too long and not been rectified:<br> <br> For months now on end, any time between 13h00-22h00 the line speeds are atrocious....<br> <br> My current package is a 4mb/s uncapped line. I am far from being throttled, have a perfectly working router (maintained properly), with healthy WIFI connections to all devices.<br> <br> Yet, the line speeds are consistently slow beyond frustration. 4kbs instead of 4mbs download speeds... Literally and consistently.<br> <br> I do understand that there are \busy"times but this is not at all sustainable.<br> <br> Thank you for reading.<br> <br> If you are a telkom-associate: please contact me if we can rectify this matter together. I do wish to continue using your services if this matter resolves.<br> """

0
Replies (1)
Telkom
Telkom's reply25 Feb 2015, 07:42
Official
Hello alxrampokker,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM91807.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team