Dial-up vs LTE. Not as clear as you thought. ***

I recently suffered with 0.3 MB/s on a stable LTE connection, down from an average of 20-30 MB/s. Upon logging the query I was told that an antenna would have to be installed on the premises. In the time that I’ve had the contract I’ve never had signal issues and thus rejected this as the cause. I followed up daily only to find that no notes were being added and finally spoke to team management.

Traffic became the topic of conversation and again this was impossible since this happened over night. Even though I tried my utter best to explain that the issue had to be somewhere else, I was dismissed with a friendly yet superior attitude and wasn’t going anywhere further. Needless to say this left me very despondent.

I was transferred back to Thipi Thulare which upon answering immediately gave me contradicting information as to what I just discussed with team management. I was furious! Don’t waste my time! At least pretend to listen then. Poor Thipi kept his cool, not sure how? Thipi, from my side…I think your professional attitude towards the situation and your efforts to retain me as a client was of the highest quality. I congratulate you sir.

The signal quality was never the issue, neither was it the traffic…the connection is alive and well again, must have been another technical issue then. Unless all that extra traffic left Telkom?

Thx Thipi for keeping your cool, I’ll remain a client for a long time still!