Diabolical Service Sea Point Telkom

Diabolical service! I am absolutely flabbergasted by the experience I am still having with Telkom Sea Point. I went in with in daughter on Saturday because her Telkom Sim was no longer working. The lady said it was easy to fix - she would just put the number onto a new Sim card and disgard the old one. She supposedly did this. I asked my daughter to call me while we were there to check that it was working. She did and my son's profile came up. Turns out she ported the wrong number. She sorted out my daughter's number. She said she could not reverse what she did with my son's number but that she would put an urgent service message online and it would definitely be sorted out. It still has not been - my son in Stellenbosch still does not have his number. I left work to go into the store on Tuesday to find out what happened because their landline does not work! The lady went online and saw that in fact no one had attended to the urgent request. My son has to have his phone because he suffers from a disease and he needs to be in contact. Not just on Wifi WhatsApp! I was really upset! She wasn't really apologetic- she said he must go into a Telkom store there. He was ill!! She then said she could send the Sim with his number to the Stellenbosch store. It is Thursday. No Sim Card has arrived in Stellenbosch. There landline also does not work!! She has not sent me the Courier waybill as I have requested. The manager in Stellenbosch(who I had to contact through the shopping centre office) knew nothing about it and cannot tell me if it is in transit. I am actually just at my wits end!!