AS
Allan S
1 reviews | Active since Mar 2009
03 Mar 2015, 12:46
Diabolical service from TelkomMobile call centre.
on the 10th December I was called by Zulani and we upgraded my daughters number to a new handset. Samsung S4 Mini, white. I was promised a delivery time frame of 5 working days. This was going to work out well for either her Christmas or Birthday present, only the phone never arrived and no information was shared with me. January 16 I get a call from Sabelo in the DBN Sales Team acknowledging their system errors and lack of service. \Don't worry Mr Stewart
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Telkom's replyOfficial
03 Mar 2015, 14:29Hello alski88,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM93604.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM93604.
Regards,
William Letwaba
Social Media Team
Telkom's reply03 Mar 2015, 14:29
Official
Hello alski88,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM93604.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM93604.
Regards,
William Letwaba
Social Media Team