Diabolical service

Diabolical service . My line goes down every 10 days and I have no internet access. Line down Mon 23 feb - not fixed now Friday 27 feb. try to call telkom - no answer Wed after 23 minutes waiting spoke to Rebotile at 19:20 - spent an hour on the phone - not resolved - said someone from high level support would call - ref number *** - no call by Fri still. Thu call at 16:34 - waited till 17:35 on hold no answer: call at 18:53 till 20:00 no answer, on hold now 10.45 till 11:04 no answer!