Devise upgrade and bad service

Dear Telkom<br> <br> I would really like to know how many different systems one branch work with. <br> How is it possible to get 3 different date for upgrades from 3 different people at ONE branch.<br> Really now: I was told i can upgrade my tablet in November 2015- 2 weeks ago by the gentlemen.<br> I went in again by chance again to confirm the date as i do not want any hassles....and was told 1st Nov 2015...<br> OK cool- I go in on Sunday the 1st Nov 2015 and what do you know- i was told by a young lady with a nose ring (did not get her name) that i must come back on 25 Dec 2015- really now...<br> I asked her to recheck because i was told- Nov 2015 and with no further explanation as to why i am getting different date i was dismissed as i could not be helped....<br> Please explain this to me... really and this is not the first time i go into that specific and get bad service- they are almost never online or you get to the shop and there is nobody to assist you- shop front empty...<br> <br> where can i get a decent answer pretty please...