devices not delivered
I have app**** for a device from Telkom online store 6 weeks ago. An agent called me and finished the application over the phone, I received an sms telling me I have been pre-approved and they took money from my account on 19-03-2016 . Ever since then I have not heard anything from them. And they said delivery takes 5 to 7 working days. However, its a total of 6 weeks now waiting. When I try calling telkom, I am transferred from one section to another and they put me on hold for over 45 minutes. please help as this is a frustration I never got a clear answer to when am I getting the devices.
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Telkom's replyOfficial
13 Apr 2016, 14:25Hello mmu***2,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223162
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223162
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply13 Apr 2016, 14:25
Official
Hello mmu***2,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223162
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223162
Regards
Luleka
Telkom Social Media Team
Best regards,