Device Not Included

I app**** for 8-10mbps ADSL online in November which was activated on 20/11/2017 but no one said anything about the Android Lit Box as part of the deal and when I called the call centre on the 11/12/2017 I was to call on 13/12/2017, then on 15/12/2017 I was told someone will call me back on 18/12/2017 why do I have to keep on calling whereas I was given incorrect information? I don't understand why no one mentioned that there is a promo, Telkom is the best internet service provider but the service is so pathetic.