Device not delivered after 10 of supscription

I app**** for a contract phone online and Telkom phoned me to confirm my details, and promised to deliver the device after 4 working days of my 1st payment. Telkom derbited R449 from my account on the 17 October 2015, till today I'm still waiting for my device to be delivered. This is not what we agreed on, had I known I would've gone to MTN with the specials that they are offering. I'm tired of waiting for nothing, and my value for money is not working for me now. I'm also losing out on my cover benefits. <br>