****** Device not blacklisted

Customer Service is absolutely horrific. On the 4th of august my dads device which is on contract with telkom. The pietermaritzburg liberty mall branch was visited to perform a sim swop and it was clearly communicated that the device is ****** blacklist it! Firstly the consultant was not helpful and demanded an id yet we had done the contracts with license there is heightened stress we need the phone to be balacklisted before any banking information etc is accessed, the next consultant was helpful and assisted with the sim swop however the device was not blacklisted and i found this by using my device on the help others find my device function on monday the 5th after communicating with the huawei and it clearly showed that another simcard displaying the number etc and according to my knowledge the networks would be barred from been in use. At this point my dad is stuck at the bank to sort those apps out and the device is still not blacklisted, i then call customer care and advise them of the situation and zero help was given but rather told that my dad must call them! How i have no idea because he has no device ! and visited the branch there wouldnt be a need for this if the branch did this in the first place! Further i had tried emailing the entity numerou times and it is clear they have zero care for customers

The process to blacklist a ****** phone is more admin then it is to actually get a contract with them, they also advertise you can do a sim swop on whatsapp but if you visit the branch in an emergency you asked for 20 documents. A ****** device already has individuals panicking because we all store half our lives on the device and it most definitely has sensitive information, by the time you get assistance with telkom all that information is probably accessed already!

The service was poor and i will never recommned telkom to anyone despite been a customer for numerous years, i will never support this entity again, All they care is about generating funds and have no care for the customers who help them generate those same funds.

To date telkom has not bothered to contact me despite reaching out multiple times but should i request a contract the call is immediate.

We then had to revist the branch taking time out of work to ask them to please blacklist the phone and this was only done after asking for 7 times

Your service is absolutely disgusting especially for a customer who is already so stressed with their device been ****** !!