SW
Sherizaan W
1 reviews | Active since May 2023
31 May 2023, 15:18
****** device needs to be blocked by telkom URGENT
My husband has a contract with telkom for 6years, and insurances on the devices,this morning one of the devices got ****** at his work place. I called telkom customer care to block the phone no help, personal info is on the device and they could not attend to my matter, they gave me a number for the insurance, I get hold of the insurance company and they tell me telkom is suppose to block the device. This is bad service, never missed any payment n yet this is the service we get. I wouldn't recommend anyone to take out a contract from by them. I need this matter to be attended to immediately instead of sending me from pillar to post
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Sherizaan W's updateReviewer Update
01 Jun 2023, 05:41On the 31/05/2023 16:45 I walk in at Telkom Cresta, because the call center or the insurance people could not assist me to blacklist the device, I go seek for assistance from the store. They didn't even try to assist me they told me the call center agents is suppose to do it. Telkom service is poor poor. I've been paying my insurance for 6years and this is the treatment we get. I need Telkom management to attend to this matter ASAP.
SW
Sherizaan W's update01 Jun 2023, 05:41
Reviewer Update
On the 31/05/2023 16:45 I walk in at Telkom Cresta, because the call center or the insurance people could not assist me to blacklist the device, I go seek for assistance from the store. They didn't even try to assist me they told me the call center agents is suppose to do it. Telkom service is poor poor. I've been paying my insurance for 6years and this is the treatment we get. I need Telkom management to attend to this matter ASAP.