device matter

l am very disappointed at the service I got from my insurance(admin plus) and Telkom Lephalale store. I took a device contract with Telkom and admin plus insurance. My device system is failing, first week of march, I took it to Lephalale Telkom store, they then booked it for repair. The repair team sent me quote, I claimed it to admin plus, the device insurance that I am paying monthly.

Repair team has detected electronic device failure, no physical damage, no moisture damage. The insurance company refused to cover it, they say it's not eligible for insurance clam, it's now Telkom's matter. I reached out to Telkom and they telling me that they can not give me another device. I fail to understand it because I am still paying for that device and still paying the insurance too. It's been a month and weeks now since they took my phone. Now everyone is quiet, no update. I need a new device, it is not my fault that the device system is failing, it's probably factory fault.