device fee

<p>Hi i upgraded my plan with telkom from a 1 gb plan to a 2gb plan </p> <p> </p> <p>I didnt upgrade my phone </p> <p> </p> <p>the consultant at telkom said since im on the contract for 4 months im not obliged to any penalties </p> <p> </p> <p>i received a bill from telkom in excess of R2000</p> <p> </p> <p>i called telkom and was told i was chatged a device obligation fee</p> <p>i asked why and was told it was an invalid charge and it should be removed and they will need to send it through to have it removed i asked to speak to manager held on teh line for about an hour </p> <p> </p> <p>then spoke to a manager mr naidoo </p> <p> </p> <p>he said they will have the charge removed</p> <p>he was very unprofessional and just confirmed teh charge would be removed </p> <p> </p> <p>2 weeks later the money came out of my bank account </p> <p> </p> <p>i have been on the phone with telkom for weeks thereafter i was then told its a valid charge and i will be liable to pay the full amount and device obligation fee of R1800</p> <p> </p> <p>i explained to the consultants that i didnt upgrade my phone i just upgraded my plan and was not told by the consultant instore of any device obligation fee or wlse i would not have upgraded the plan from 1gb to 2gb </p> <p>the comsultants dont note the accounts</p> <p>no one knows what the query is and i have to explain everything and go through the same thing every time </p> <p> </p> <p> </p> <p>Telkom has the worst customer service </p> <p> </p> <p> </p>