device

On the 12 April 2016 I app**** for an Samsung A5 2016 addition and my application was approved and I chose the color of the device that I want and I was told my account will be debited with in 24 hour and indeed their did debit my account the amount of R349 and I will get my device within 5 to 7 working days and I called the whole the progress of my delivery and I was told it will be delivered and I spoke to for consulted who confirmed that the device will be delivered and on Tuesday I called again and spoke to the consulted who also confined that the following day my device will be delivered which is today but my surprise when I called today to find out what time my device will be delivered I was told that I wont be get a device anymore for so reason which I do not understand