Deteriorating Service

It is extremely disappointing to see Telkom's service deteriorate. My sister Rosy Moropa (Claim No: TLK099902) took her phone to the Telkom Sandton Branch for repairs in December; however, due to the holidays, she was informed that the repairs department was on vacation, which meant her phone would be serviced in January. On Tuesday, January 17, she received an invoice from Telkom's Vincent Fisher for a R1000 access fee. On Thursday, January 19, the access fee was paid. The phone would be ready in two weeks, she was told. There was no communication, and when I followed up with them, they requested proof of payment, which I sent. Only in February did they begin to repair the phone.They kept texting her to let her know that her phone was fixed. On Monday, February 20th, she was informed that the phone would be dispatched in four days for her to collect at the Telkom Sandton Branch, which has yet to be delivered. Now my question is, who oversees such a disgraceful department that does not audit the service of a company like Telkom, and are they engaging in ***** with people's phones in the hope that they will forget about them? We have given Telkom until Tuesday, March 28 before COB to deliver the phone before summoning them with a letter from our lawyer. This is not a threat; rather, it is an announcement.