Deteriorating Customer Service/Care

It saddens me that when Telkom Mobile broke into the scene, they had exceptional service and treated every enquiry with the utmost urgency. Their service was phenomenal and they looked out for their clients.

Due to their "reasonable" data rates, a lot of people have moved to Telkom from their respective service providers. Telkom, unfortunately, has become corky and cares less about the very clients that got it to where it is.

Service is horrible, enquieries take FOREVER to be attended to. I even ordered a device in February and I was send back and forth for months. To this day I haven't received my device and I even gave up.

I think Telkom needs to wake up. People may like your "cheap" data, but for some clients (like myself), relationship is what we value most. I buy an EXPERIENCE; not a product or service. No customer forgets how you made them feel. Remember that!