details not captured now my account is suspended

In July this year I joined Telkom mobile. An agent came to my place of employment and I decided to go with one of their contracts (wifi). Long story short my banking details were never captured and therefore my debit orders did not go through as planned. A sms was sent to to stating that an amount (not right amount) will go off on a different date not as stated in my contract. I tried calling 081180 (just rings and uses all my airtime), emailing etc and received no feedback. I went into a store to rectify the error but on the date specified the amount was still not debited. Eventually on the 15th of September it went off but now my account is suspended. The people in store said that the money does show but it will take more than 15 days to process. Why should I suffer due to incorrect capturing etc.? This will affect my credit record and I'm not happy.